Wednesday, May 4, 2011

Cosugi 2011 Day 2:Session 3-Introducing:Sirsi Customer Support-It's All About You

The director of ClientCare had a presentation on the new Customer Support(formerly Client Care). Satisfaction has been reportedly up since this new model was rolled out in February. The model is: Once a case is done, an email is sent with a few options. 1. Close, 2. Talk to the person who provide the resolution, 3. Leave the case open, 4. Provide comment on the case.

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